Shipping Policy

Shipping

General Shipping Information

All orders are shipped as insured packages from Austria. We send to all European countries, currently excluding Switzerland, Lichtenstein and Luxemburg. Orders received during Monday - Friday before 11.00 a.m. (Central European Time) are dispatched within the same business day and orders received after 11.00 a.m. (Central European Time) will be dispatched the following business day. Please note that unexpected delays may occur of which B:WELL Garden has no control over and is not responsible for. 

Orders usually cannot be cancelled after they have been confirmed through our website. If a package is undeliverable, the customer will be held responsible for any return and original shipping charges. Please note that we are not accountable for any orders that have been marked as delivered nor where delivery attempts have been made. We cannot ship to P.O Boxes as generally shipments require a signature on delivery.

You will receive an email with tracking details once your order has been dispatched. Please contact our customer service if you have any questions or concerns about your delivery order.



Delivery Time & Cost

The shipping rates vary depending on the country we ship to. You can find your country in the list below or at the checkout:

STANDARD COSTS

DELIVERY TIME

EXPRESS COSTS

DELIVERY TIME

FREE SHIPPING

Austria

   € 4

1-3 days

€ 15

1 day

Above € 100

Germany

   € 5

2-5 days

€ 15

1 day

Above € 100

Rest of Europe

   € 10

5-7 days

€ 15

2-3 days

Above € 150


*Free delivery for Austria, Germany & Rest of Europe is based on standard shipping.



Duties & Taxes

International orders (shipments outside the EU) may be subject to customs or import duties once the order reaches its destination country. Unfortunately, we do not cover the cost of import duties and taxes and therefore every buyer has to assume responsibility for these potential additional costs. As import duties and taxes vary from country to country, we recommend you to contact your local customs office for more information before placing an order.

Return

Returns Processing

Orders can easily be returned to us within 14 days of receipt. We kindly ask for your understanding that we can only accept returns if they have been returned on time and in accordance with our return policies below. 



It is mandatory to use the Return Form to return our products. It has to be downloaded, filled out and enclosed in the return parcel. Click to download the Return Form.



The recipient label on the Return Form is not a prepaid label. Please note that return delivery costs are the responsibility of the customer. B.WELL Garden does not accept unpaid returns and these will be sent back to the customer.



We only accept returns which have been sent within 14 days of receipt of product. Returned products must be in their original condition: boxes must be complete and intact, products must be new and unused, the barcode must be attached. B.WELL Garden will not accept returns of any worn items or which have had their security tags removed. If possible, please use your original shipping packaging.



We cannot accept responsibility for any items that are stolen or lost in transit. To prevent this, we would strongly recommend that you use a secure trackable courier service of your choice (such as FedEx, DHL or UPS) to return your items safely to us. Please make sure that your package is insured, and the original order confirmation is attached. Please note that unidentified returns will be returned to the sender and will not be refunded.



We recommend keeping your receipt until the refund process is completed. Refunds will be made using the payment method originally used when making the purchase. Please note that international customs duties and sales taxes are not refunded (for shipments outside the EU).



We are currently unable to offer exchanges. If you would like to exchange an item, you will need to return the original order for a refund and place a new order.

In the rare occasion that your item is faulty, please contact our customer service to resolve the issue by email hello@bwellgarden.com.